Shipping policy
Shipping Policy
Last Updated: July 31, 2026
Thank you for shopping with ItaVibe.
We aim to provide a simple, transparent shipping experience for customers worldwide.
1. Free Worldwide Shipping
ItaVibe provides free standard shipping worldwide on eligible orders placed through:
itavibe.shop
Unless otherwise clearly stated during checkout, no standard shipping fee will be charged.
2. Estimated Delivery Time
Our typical estimated delivery timeframe is:
7–10 days
Delivery estimates may vary depending on the destination and circumstances affecting the shipping network.
3. Order Processing
Orders require processing before shipment.
Processing may include:
- Payment verification
- Product preparation
- Quality checks
- Packaging
- Carrier handoff
Customers may receive a shipping confirmation when their order has been dispatched.
4. Tracking Information
Where tracking is available, customers may receive tracking details by email or through the order status page.
Please allow some time after shipment for tracking information to become active within the carrier's system.
5. International Shipping
We ship to customers in supported destinations worldwide.
International shipments may be subject to:
- Customs inspection
- Import processing
- Local postal procedures
- Remote-area delivery requirements
These procedures can occasionally affect delivery times.
6. Customs, Duties and Taxes
Depending on your destination, local authorities may apply customs duties, import taxes, VAT, or other charges.
Unless otherwise stated at checkout, such fees may be the responsibility of the recipient where required by local law.
Customs rules vary by country, so customers should check applicable requirements where necessary.
7. Shipping Delays
Although most orders are expected to arrive within approximately 7–10 days, delays may occasionally happen due to factors outside our reasonable control, including:
- Customs inspections
- Severe weather
- Carrier disruptions
- Peak shopping periods
- Public holidays
- International transportation delays
- Incorrect or incomplete shipping addresses
If your order appears significantly delayed, contact us and we will help investigate.
8. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If you notice an error after ordering, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered fulfillment or shipment.
9. Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us.
We will review the available shipping information and work with the carrier or fulfillment provider where appropriate.
Where the shipment is confirmed lost, we may provide a replacement or refund according to the circumstances and applicable law.
10. Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around the delivery location
- Asking household members
- Checking with neighbors where appropriate
- Contacting the carrier
- Allowing a short period for delayed delivery scans
If the package remains missing, contact our support team.
11. Damaged Packages
If your order arrives damaged, take photographs of:
- The shipping package
- The damaged item
- Shipping labels where applicable
Then contact:
We will review the issue and provide an appropriate solution.
12. Contact
For shipping assistance:
ItaVibe
2139 Edgeland Ave
Louisville, KY 40204
United States
Email: support@itavibe.shop
Phone: 502-727-6327
Website: itavibe.shop