Shipping policy
Shipping Policy
Effective Date: August 19, 2026
Thank you for shopping with itavibe.
We aim to make ordering simple and convenient for customers around the world.
1. Free Worldwide Shipping
We provide free standard shipping worldwide on eligible orders placed through itavibe.shop.
There is no standard shipping charge added to eligible purchases.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than absolute guarantees and may occasionally vary depending on destination, carrier operations, customs procedures, weather, holidays, or circumstances outside our reasonable control.
3. Order Confirmation
After successfully placing an order, customers should receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an incorrect shipping address or other order information, contact us immediately at:
We will make reasonable efforts to update information before fulfillment, but changes may not be possible once an order has been processed or shipped.
4. Tracking
Where tracking is available, tracking information may be provided after the shipment enters the carrier network.
Tracking systems sometimes require additional time to display the first movement or update.
5. Delivery Delays
Although we aim for delivery within the stated timeframe, unexpected delays can occur.
If we become aware that an order cannot be shipped within a promised timeframe, we will handle the situation in accordance with applicable requirements, including appropriate communication and cancellation or refund options where required. U.S. FTC guidance requires online sellers to have a reasonable basis for advertised shipping timeframes and to address delays appropriately.
If your order appears significantly delayed, contact:
Please include your order number.
6. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact information
If an incorrect address is reported before shipment, we will make reasonable efforts to correct it.
If the package has already shipped, address changes may no longer be possible.
7. Failed Delivery
If a delivery cannot be completed because of an inaccurate address, refusal, lack of access, or failure to collect the parcel, the carrier may return the package.
Please contact us if this occurs so that we can review the available options.
8. Packages Marked Delivered
If tracking indicates that your order was delivered but you cannot find it:
- Check the delivery area
- Check with household members
- Check with neighbors when appropriate
- Review any carrier delivery notices
- Contact the local delivery provider
- Contact itavibe if the package remains missing
We will assist in reviewing available shipment information.
9. Damaged Packages
If your package arrives damaged, please take photographs of:
- The external packaging
- Shipping label
- Internal packaging
- Damaged product
Then contact support@itavibe.shop with your order number.
10. Customs and Import Charges
International orders may be subject to customs procedures, import taxes, duties, or other charges imposed by local authorities.
These charges, if applicable, are separate from the free standard shipping service provided by itavibe.
Unless applicable law requires otherwise, customers are responsible for destination-country import charges imposed by governmental or customs authorities.
11. Multiple Packages
In some circumstances, products from the same order may arrive separately.
If this occurs, receiving one package does not necessarily mean the rest of the order is missing.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible.
Once the order has been processed or dispatched, cancellation or modification may not be possible.
You may still be able to return an eligible item after delivery under our 30-Day Return & Refund Policy.
13. Contact Us
For shipping assistance:
itavibe
2139 Edgeland Ave
Louisville, KY 40204
United States
Email: support@itavibe.shop
Phone: 502-727-6327
Website: itavibe.shop