Refund policy
Return & Refund Policy
Last Updated: July 31, 2026
At ItaVibe, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.
This Return & Refund Policy applies to purchases made through itavibe.shop.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In its original condition
- Unused or only inspected as reasonably necessary
- Free from damage caused after delivery
- Returned with applicable packaging, accessories, or components
- Accompanied by proof of purchase or an order number
Please contact us before returning any product so our support team can provide appropriate return instructions.
2. Free Returns
Eligible returns made within our 30-day return period are provided free of charge.
Customers should not send products to our business address without first contacting customer support and receiving return instructions.
Depending on your location and the circumstances of your return, we may provide a prepaid return label or another suitable return method.
3. How to Request a Return
To initiate a return, email:
Please include:
- Your full name
- Order number
- Email address associated with the order
- Item you wish to return
- Reason for the return
Photos may be requested if the product arrived damaged, defective, incorrect, or incomplete.
Once your return request has been reviewed, we will provide further instructions.
4. Damaged, Defective or Incorrect Products
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
Please provide photographs showing the issue where appropriate.
Once confirmed, we may offer an appropriate solution such as:
- Replacement
- Refund
- Reshipment
- Other reasonable resolution
at no additional cost where applicable.
5. Refunds
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used when placing the order.
After we process your refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Processing times are controlled by the relevant financial institution and are outside ItaVibe's direct control.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
Once an order has entered fulfillment or has already shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.
7. Exchanges
If you would like a different item, size, design, or variation, please contact us.
Depending on product availability, we may help arrange an exchange or recommend returning the original item and placing a new order.
8. Non-Returnable Items
Certain products may not be eligible for return where applicable law permits, including:
- Items damaged through misuse
- Items significantly altered after delivery
- Items returned outside the 30-day return window
- Products that cannot reasonably be resold due to hygiene or safety reasons, where applicable
- Personalized or custom-made goods where clearly identified as non-returnable before purchase, unless defective
Nothing in this policy limits any mandatory consumer rights available under applicable law.
9. Lost Return Shipments
If a return shipping label or tracked return method is provided, customers should retain proof of shipment until the return has been completed.
10. Contact
For return or refund assistance:
ItaVibe
2139 Edgeland Ave
Louisville, KY 40204
United States
Email: support@itavibe.shop
Phone: 502-727-6327
Website: itavibe.shop