Refund policy
Return & Refund Policy
Effective Date: August 19, 2026
At itavibe, we want you to feel confident about every purchase you make with us. If you are not satisfied with your order, eligible products may be returned within 30 days of delivery under the conditions described below.
We offer free eligible returns, and we do not charge a restocking fee for approved returns.
1. 30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To begin a return, please contact:
Email: support@itavibe.shop
Please do not send a product back without first contacting our customer support team.
2. Return Eligibility
For standard change-of-mind returns, products should generally:
- Be returned within 30 days of delivery
- Be in their original or substantially original condition
- Be clean and free from avoidable damage
- Include original packaging when reasonably possible
- Include all parts, accessories, or components supplied with the product
We understand that customers may need to open packaging and reasonably inspect an item after delivery.
Products that arrive damaged, defective, incomplete, or incorrect will be handled separately and will not be denied solely because the package was opened for inspection.
3. Free Returns
Eligible returns made in accordance with this policy are free of charge.
When your return request is approved, our support team will provide return instructions and, where applicable, the appropriate prepaid return method.
Please do not independently purchase return postage unless instructed by our support team, as unauthorized return shipping expenses may not be reimbursable.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives:
- Damaged
- Defective
- Incorrect
- Missing components
- Materially different from what you ordered
contact us at support@itavibe.shop as soon as reasonably possible.
Please include your order number and clear photographs showing the product and, where relevant, its packaging.
After reviewing the issue, we may offer an appropriate resolution such as a replacement, return, or refund.
5. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card provider, or payment processor may require additional time before the refunded amount appears in your account.
6. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at support@itavibe.shop.
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. If the order has already shipped, you may request a return after delivery under this policy.
7. Packages Damaged During Delivery
If the shipping package appears seriously damaged when delivered, we recommend photographing the condition of the package before opening it.
Please keep the packaging until your issue has been resolved, as photographs or packaging information may be necessary for us to investigate the shipment.
8. Lost or Missing Orders
If tracking indicates that your order was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors when appropriate.
- Check with the carrier or local delivery provider.
- Contact us if the package still cannot be located.
We will review the available shipping information and assist with the next appropriate steps.
9. Exchanges
If you would prefer another design, size, or eligible product, contact us.
Depending on inventory and order circumstances, we may arrange an exchange directly or ask you to complete a return and place a new order.
10. Refund Abuse
We reserve the right to review or decline return requests involving suspected fraud, repeated abuse of our return policy, deliberate product damage, or other misuse, to the extent permitted by applicable law.
Nothing in this policy limits consumer rights that cannot legally be excluded.
11. Contact Us
For all return and refund questions:
itavibe
2139 Edgeland Ave
Louisville, KY 40204
United States
Email: support@itavibe.shop
Phone: 502-727-6327
Website: itavibe.shop